Job Opening: Customer Relations Officer

Location: Lagos, Calabar, Cross River State
Company: Vohda Group

About the Role:
Vohda Group is seeking a highly motivated and personable individual to join our team as a Customer Relations Officer. This position is central to our commitment to providing exceptional customer experiences and building long-lasting relationships with our clients.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries and concerns.
• Provide prompt, professional, and courteous responses to client needs.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with internal teams to ensure customer satisfaction and resolve issues effectively.
• Proactively engage with customers to promote our products and services.
• Monitor customer satisfaction metrics and suggest improvements where necessary.

Qualifications and Skills:

• Strong communication and interpersonal skills.
• Proven experience in customer service or a related field (minimum of 2 years preferred).
• Ability to handle multiple tasks efficiently and maintain attention to detail.
• Problem-solving skills with a proactive and solution-oriented approach.
• Proficiency in Microsoft Office Suite and basic CRM software.
• A friendly and approachable demeanor with a passion for delivering excellent service.

What We Offer:

• Competitive salary and benefits package.
• A supportive and collaborative work environment.
• Opportunities for growth and career advancement.
• The chance to work with a passionate team committed to excellence.

How to Apply:
Interested candidates should send their CV and a cover letter to info@vohdagroup.com with the subject line “Application for Customer Relations Officer Position” application ends 31st Feb, 2025.